What is SecureCom Wireless?

What is CDMA?

What is HSPA+?

What modifications do I need to make to my Central Station receiver in order to use the service?

What do I need to do to get started using the service?

Will I need to get a new serial number for each Digital Cellular Communicator that I want to activate?

What does activation mean?

Is Remote Link the only way to activate the Digital Cellular Communicator?

How do I change the Data Plan for an already installed and working Digital Cellular Communicator?

Can an installer or service tech change the programming and Data Plan of the Digital Cellular Communicator in the field without Remote Link?

Other than the normal information that I need to have to program the control panel what information do I need for the Digital Cellular Communicator?

Where can I find the SIM card number?

What is an MEID number?

Where can I find my MEID Number?

How long is the usual cellular network activation time for the Digital Cellular Communicator?

How do I know if the unit has been activated?

How will the DMP Digital Cellular Communicator help with end user problems involving VOIP?


What is SecureCom Wireless?
SecureCom Wireless, LLC is a company that was formed to assist DMP dealers with the provision and activation of digital wireless communications products from DMP. We provide connectivity to the wireless data network that is appropriate for the product.

 


What is CDMA?
CDMA, or Code Division Multiple Access, uses a “spread-spectrum” technique whereby electromagnetic energy is spread to allow for a signal with a wider bandwidth. This allows multiple people on multiple cell phones to be “multiplexed” over the same channel to share a bandwidth of frequencies. With CDMA technology, data and voice packets are separated using codes and then transmitted using a wide frequency range. Since more space is often allocated for data with CDMA, this standard became attractive for 3G high-speed mobile Internet use. Verizon & Sprint offer CDMA service.

 


What is HSPA+?
HSPA+ is an enhanced version of high-speed 3G wireless networks. Because it is so closely related to 3G and is not a new, HSPA+ has been called a 3.5G network instead of a true 4G network. But HSPA+ networks are capable of delivering 4G speeds, with download speeds between 5 megabits per second and 8 mbps. AT&T Wireless and T-Mobile both offer HSPA+ service and refer to those services as 4G.

 

What modifications do I need to make to my Central Station receiver in order to use the service?

No modifications are necessary. However, you must have network monitoring enabled and a valid network connection since the Digital Cellular Communicator is a network communicator and transmits IP packets to the receiver. The Digital Cellular Communicator is not a dialer and does not use telephone style protocol to communicate. Also, in order to take advantage of the new "S" messages that can be sent to the receiver, the receiver software should be updated to the latest version.

 


What do I need to do to get started using the service?
First, you need to set up an account with SecureCom Wireless by signing a Network Service Agreement. This agreement can be obtained by calling Customer Service at (877) 300-8030, or via download from this website by clicking here. You will be issued a serial number that will allow you to activate the Digital Cellular Communicator through the DMP Remote Link software. Only one serial number is required for each Dealer and may be used with each copy of Remote Link that you have installed. Once the agreement is signed and your serial number is issued, you may then place orders for the Digital Cellular Communicator with the DMP Customer Service personnel or online at buy.dmp.com.

 


Will I need to get a new serial number for each Digital Cellular Communicator that I want to activate?
No, your serial number will be good for any future activation of Digital Cellular Communicators for your company.

 


What does activation mean?
Activation is the process of enrolling the Digital Cellular Communicator with the appropriate cellular carrier in order for it to function on the network.

 


Is Remote Link the only way to activate the Digital Cellular Communicator?
Yes it is. This is done in order to simplify the activation process for you, to ensure that the proper Data Plan for your individual customer is selected at the time of install and to eliminate the chance for human error. Since the Digital Cellular Communicator is simply an expansion module for the control panel, you just program the Digital Cellular Communicator at the same time you program the panel. You do not need to go to a separate website or call a representative and wait for the activation to be performed.

 


How do I change the Data Plan for an already installed and working Digital Cellular Communicator?
You must use the DMP Remote Link software program.

 


Can an installer or service tech change the programming and Data Plan of the Digital Cellular Communicator in the field without Remote Link?
The programming for the panel can be changed but not the Data Plan. This is strongly discouraged since changing the programming without changing the Data Plan can result in more data being sent over the network than what was originally allowed for in the initial set up and possible overage charges for the account that has been changed.

 


Other than the normal information that I need to have to program the control panel what information do I need for the Digital Cellular Communicator?
You will need the SIM card number and the normal panel programming information. Once the panel is programmed, Remote Link will recommend the proper Data Plan based on the level of security, desired communication path configuration, and specific programming for the individual account that you are setting up.

 


Where can I find the SIM card number?
It is a 19- or 20-digit number located on the actual SIM card and also listed on the credit card sized component to which the SIM card is attached.

 


What is an MEID number?
A mobile equipment identifier (MEID) is a globally unique number identifying a physical piece of CDMA mobile station equipment.

 


Where can I find my MEID Number?
The MEID number is labelled on the cellular communicator as well as the outside packaging. It begins with A10000...

 

 

How long is the usual cellular network activation time for the Digital Cellular Communicator?
Allow for activation time of up to 2 hours, with actual times possibly as short as 10 minutes.

 

 

How do I know if the unit has been activated?
Once the unit is powered up and "talking" with the cellular network, there will be a slowly flashing red light on the Digital Cellular Communicator, but this does not mean the unit is activated. In order to check the activation status, you may initiate a status request through Remote Link that will give a current status for the unit in question. This feature also allows you to check the status of every other Digital Cellular Communicator that has been activated through this copy of Remote Link.

 


How will the DMP Digital Cellular Communicator help with end user problems involving VOIP?
In some cases VOIP does not allow the digital dialer to communicate with the Central Station. Using the Digital Cellular Communicator bypasses the end user phone lines if there is a problem and allows transmission of all signals to the Central Station via the cellular network and the Internet.