SecureCom Wireless

What is SecureCom Wireless?
SecureCom Wireless, LLC is a company that was formed to assist DMP dealers with the provision and activation of digital wireless communications products from DMP. We provide connectivity to the wireless data network that is appropriate for the product.

What is GSM?
GSM stands for Global System for Mobile Communications, the most popular network standard for digital mobile phones in the world. GSM differs from earlier networks in that both signaling and speech channels are digital call quality.

What is GPRS?
GPRS stands for General Packet Radio Service. It is a mobile data service available to users of GSM networks that runs at higher speed (up to 115,000 bits per second versus normal GSM speeds of 9600 bits per second). GPRS supports a wide range of bandwidths and makes efficient use of limited bandwidth by having multiple users share the same transmission channel, and only transmitting when they have data to send. It is particularly suited for sending and receiving large volumes of data.

What modifications do I need to make to my Central Station receiver in order to use the service?

No modifications are necessary. However, you must have network monitoring enabled and a valid network connection since the Digital Cellular Communicator is a network communicator and transmits IP packets to the receiver. The Digital Cellular Communicator is not a dialer and does not use telephone style protocol to communicate. Also, in order to take advantage of the new "S" messages that can be sent to the receiver, the receiver software should be updated to the latest version.

What do I need to do to get started using the service?
First, you need to set up an account with SecureCom Wireless by signing a Network Service Agreement. This agreement can be obtained by calling Customer Service at (877) 300-8030, or via download from this website by clicking here. You will be issued a serial number that will allow you to activate the Digital Cellular Communicator through the DMP Remote Link software. Only one serial number is required for each Dealer and may be used with each copy of Remote Link that you have installed. Once the agreement is signed and your serial number is issued, you may then place orders for the Digital Cellular Communicator with the DMP Customer Service personnel or online at buy.dmp.com.

Will I need to get a new serial number for each Digital Cellular Communicator that I want to activate?
No, your serial number will be good for any future activation of Digital Cellular Communicators for your company.

What does activation mean?
Activation is the process of enrolling the Digital Cellular Communicator with the appropriate cellular carrier in order for it to function on the network.

Is Remote Link the only way to activate the Digital Cellular Communicator?
Yes it is. This is done in order to simplify the activation process for you, to ensure that the proper Data Plan for your individual customer is selected at the time of install and to eliminate the chance for human error. Since the Digital Cellular Communicator is simply an expansion module for the control panel, you just program the Digital Cellular Communicator at the same time you program the panel. You do not need to go to a separate website or call a representative and wait for the activation to be performed.

How do I change the Data Plan for an already installed and working Digital Cellular Communicator?
You must use the DMP Remote Link software program.

Can an installer or service tech change the programming and Data Plan of the Digital Cellular Communicator in the field without Remote Link?
The programming for the panel can be changed but not the Data Plan. This is strongly discouraged since changing the programming without changing the Data Plan can result in more data being sent over the network than what was originally allowed for in the initial set up and possible overage charges for the account that has been changed.

Other than the normal information that I need to have to program the control panel what information do I need for the Digital Cellular Communicator?
You will need the SIM card number and the normal panel programming information. Once the panel is programmed, Remote Link will recommend the proper Data Plan based on the level of security, desired communication path configuration, and specific programming for the individual account that you are setting up.

Where can I find the SIM card number?
It is a 19- or 20-digit number located on the actual SIM card and also listed on the credit card sized component to which the SIM card is attached.

How long is the usual cellular network activation time for the Digital Cellular Communicator?
Allow for activation time of up to 2 hours, with actual times possibly as short as 10 minutes.

How do I know if the unit has been activated?
Once the unit is powered up and "talking" with the cellular network, there will be a slowly flashing red light on the Digital Cellular Communicator, but this does not mean the unit is activated. In order to check the activation status, you may initiate a status request through Remote Link that will give a current status for the unit in question. This feature also allows you to check the status of every other Digital Cellular Communicator that has been activated through this copy of Remote Link.

Can I use my own SIM card?
Yes, you may. This is a DMP exclusive. You are not forced to activate the Digital Cellular Communicator through SecureCom Wireless. You may use any SIM card that is compatible and approved to be activated on any GSM/GPRS network.

What if I want to switch carriers?
You must deactivate service with SecureCom Wireless in order to stop the network fee and then replace the SIM card with one that is provided by the new carrier.

Other GSM alarm products use SMS messages and GPRS communication combined? Isn't that better than just GPRS?
Not really. Most of the time when the GPRS network is unavailable so is the SMS network. Other manufacturers' products have to use the additional SMS service (and in turn you have to pay for the SMS service) to correct a shortcoming in their network communication protocol. They do not have the ability to communicate directly with the Central Station Receiver, so to make contact they have to use the less-reliable SMS network to initiate communication and then have the signals relayed. DMP solved that problem many years ago with their network trapping feature, invented when DMP pioneered Internet communications for alarm events back in the 1990's.

How will the DMP Digital Cellular Communicator help with end user problems involving VOIP?
In some cases VOIP does not allow the digital dialer to communicate with the Central Station. Using the Digital Cellular Communicator bypasses the end user phone lines if there is a problem and allows transmission of all signals to the Central Station via the cellular network and the Internet.